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ProCounselShipping & Exchange Policy
Last Updated: 5th November, 2025
ProCounsel - A product of CATALYSTAI TECHNOLOGY PRIVATE LIMITED
Digital Services Only
ProCounsel is a 100% digital platform that provides online education counseling services. We do not sell, manufacture, or distribute any physical products. Therefore, we do not have shipping, delivery, or exchange policies applicable to physical goods.
What We Offer
ProCounsel provides the following digital services to students seeking admission guidance:
🎓 Online Counseling Sessions
Connect with verified education counselors through chat, voice, or video calls for personalized admission guidance.
💬 Digital Chat Support
Real-time messaging with counselors to get your queries answered instantly.
📅 Appointment Booking
Schedule counseling sessions at your convenience through our digital platform.
📚 Educational Information
Access comprehensive information about colleges, courses, and entrance exams across India.
💰 ProCoins (Digital Currency)
Purchase digital credits (ProCoins) to subscribe to counseling services within the app.
No Physical Products
Important Notice
Since ProCounsel operates as a digital-only platform, the following policies do not apply:
- Shipping or delivery of physical items
- Packaging or handling charges
- Product exchange or replacement
- Return of physical goods
- Damaged or defective product claims
- Courier or logistics services
Service Delivery
Instant Digital Access
All our services are delivered instantly and digitally through the ProCounsel platform:
- ProCoins Purchase: Credits are added to your wallet immediately after successful payment
- Counselor Subscription: Access is granted instantly upon subscription
- Chat Services: Available in real-time through the app
- Information Access: College, course, and exam details are accessible 24/7
No Waiting Period
Unlike physical product deliveries, there is no shipping time or delivery delay for our services. You can start using our platform and connect with counselors immediately after registration and payment.
Service Exchange Policy
Changing Counselors
While we don't have a traditional "exchange" policy for physical goods, you have the following options regarding counseling services:
- You can subscribe to multiple counselors based on your needs
- You can choose to not renew a subscription with a particular counselor
- You can explore and connect with different counselors on the platform
- If you face service quality issues, you can report to our support team
Service Modification
For changes to your subscription or services:
- Contact your assigned counselor directly through the app for rescheduling appointments
- Modify your preferences in the dashboard settings
- Cancel subscriptions according to our Cancellation & Refund Policy
Technical Issues & Support
If you experience any technical issues with our digital services, such as:
- ProCoins not reflecting in your wallet after payment
- Unable to access subscribed counselor services
- Chat or appointment booking not working
- App functionality problems
Contact Our Support Team
Our support team typically responds within 24-48 hours during business days.
Refund Policy
For information about cancellations and refunds for digital services, please refer to our detailed:
Cancellation & Refund PolicyData Security
While we don't handle physical product deliveries, we take the security of your digital data seriously:
- All payment transactions are processed through secure payment gateways (Razorpay)
- Your personal information is encrypted and stored securely
- We do not store sensitive payment details like card numbers or CVV
- Chat conversations are protected and accessible only to you and your subscribed counselors
For more details, please review our Privacy Policy.
Contact Information
If you have any questions about our digital services or need assistance:
Email Support
support@procounsel.co.inCompany
CATALYSTAI TECHNOLOGY PRIVATE LIMITED
Office Address
The Address Commercia, Shop No. 427,
Near Hinjewadi Bridge, Wakad-411057,
Maharashtra, India
Updates to This Policy
ProCounsel reserves the right to update or modify this Shipping & Exchange Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. As we continue to operate as a digital-only platform, this policy will remain focused on our online services.
Summary: ProCounsel is a 100% digital platform providing online education counseling services. We do not sell physical products, and therefore, traditional shipping and exchange policies do not apply. All services are delivered instantly through our digital platform.