1. Information We Collect

Personal Information

• Name, email address, and phone number
• Educational background and academic interests
• Profile information and preferences
• Communication data and chat messages within the platform

Usage Information

• App usage patterns and interaction data
• Device information (type, operating system, unique identifiers)
• Log information (IP address, access times, pages viewed)
• Location data (with your permission)

2. How We Use Your Information

For Students

• Provide personalized college and course recommendations
• Facilitate connections with suitable education counsellors
• Process appointments and subscription services
• Enable secure communication through our chat platform
• Send relevant educational content and updates

For Counsellors

• Create and manage professional profiles
• Match with relevant students seeking guidance
• Process payments and manage subscription services
• Provide platform analytics and performance insights

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Counsellors: Basic profile information when you book appointments or subscribe to their services
• Service Providers: Trusted third-party services that help us operate the platform (payment processing, hosting, analytics)
• Legal Requirements: When required by law, regulation, or legal process
• Safety and Security: To protect the rights, property, or safety of our users and the platform

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encrypted data transmission using SSL/TLS protocols
• Secure payment processing through Razorpay (we do not store payment card details)
• Regular security audits and updates
• Access controls and authentication measures
• Secure cloud infrastructure with data backup and recovery

5. Your Rights and Choices

• Access: Request access to your personal information we hold
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a structured format
• Communication Preferences: Opt-out of promotional communications
• Account Deactivation: Deactivate your account at any time

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand usage patterns and improve our services
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences.

7. Children's Privacy

Our services are primarily intended for users 18 years and older. Users under 18 should use our platform under parental or guardian supervision. We do not knowingly collect personal information from children under 13 without appropriate consent.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will remove your personal information within 30 days, except where retention is required by law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes through the App or via email. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: